Effective Date: August 20, 2026
Welcome to Freightlink, a software product provided and operated by Gulfstream Logistics, Inc. This Privacy Policy outlines our protocols regarding the collection, utilization, and distribution of your personal data. By accessing or using Freightlink, you acknowledge and agree to the practices detailed in this document.
This policy governs all services, websites, and products provided by Gulfstream Logistics, Inc. through the Freightlink platform and its affiliates (collectively referred to as "Freightlink," "we," or "us"), except where a specific product has its own separate policy. The app is dedicated to be used only in the USA. Our goal is to ensure transparency regarding how we handle your data and the rights you hold over it.
Gulfstream Logistics, Inc. is dedicated to protecting your privacy through the Freightlink platform. We are committed to upholding high standards of transparency, accountability, and security regarding your personal information.
Any data that can be used to identify a specific individual. This includes, but is not limited to, names, email addresses, physical mailing addresses, telephone numbers, IP addresses, and unique device identifiers.
Any operation performed on personal data, whether automated or manual, including collection, recording, storage, adaptation, use, or erasure.
Freightlink is a software product provided and operated by Gulfstream Logistics, Inc. Gulfstream Logistics, Inc. is the Data Controller for all personal information collected via the Freightlink app and is responsible for defining the purposes and methods of processing personal data.
Any entity that processes data on behalf of and under the instruction of the Data Controller.
A clear, voluntary agreement by the user to allow the processing of their personal data.
By utilizing the Freightlink platform, you explicitly consent to the data collection and usage practices described in this policy.
FreightLink uses location data in real-time to enable core logistics functionality, including driver tracking, route monitoring, and automatic detection of arrival at pickup and delivery points. Location data is processed in real time for operational purposes and may be temporarily retained as part of logistics records associated with shipments.
The app may access the device camera and photo library to allow users to scan, upload, and manage logistics-related documents such as delivery confirmations and shipping paperwork.
All images and documents are provided directly by the user.
We collect technical and diagnostic information such as device type, operating system, app version, and crash reports to improve app stability, performance, and reliability. We also collect product usage analytics — such as screens viewed, features used, and in-app interactions — linked to your account identifier, to understand how the platform is used and to improve it. This data is collected using third-party services such as Firebase, Sentry, and PostHog. We do not record your screen, and analytics data never includes the contents of your documents, messages, or payment details.
Users are given a number of permissions depending on their role. An "Owner" role is given permission to see all financials. A driver can only see stop locations and mileage. Data access is restricted based on the user's assigned role within the organization.
Freightlink may send push notifications related to logistics operations, status updates, delivery events, or important service-related messages.
Users can control notification preferences through their device settings.
We use the following third-party services that may collect and process personal data:
These services process data in accordance with their respective privacy policies.
We do not share user data with any third-party services for commercial purposes. Your data remains within our systems and is not sold, rented, or shared with external parties except as noted below.
All user data and files are stored on Amazon S3 Bucket in US East (Ohio) region (us-east-2). We use encryption at rest to protect your data. We do not use any other storage services.
All files and data are stored indefinitely for business-related purposes. Data retention is governed by contractual and regulatory requirements applicable to business logistics records. When a user quits or leaves the platform, we continue to store all data for business-related purposes and operational continuity.
Please contact us via the email provided below to request access, updates, or deletion of your data.
FreightLink is a B2B enterprise software platform. Individual users (drivers, dispatchers) do not pay any fees. Only logistics companies purchase enterprise licenses through direct B2B contracts with our sales team.
FreightLink is sold exclusively as an enterprise SaaS solution to logistics companies and fleet operators. Pricing and licensing terms are negotiated directly with our sales team and formalized through B2B commercial agreements outside of this application.
Individual end users (truck drivers, dispatchers, fleet managers) receive free access to the platform as part of their employer's enterprise subscription. No consumer payments, subscriptions, or in-app purchases are available or required.
Access to FreightLink is provided by invitation only from a company administrator after the company has purchased an enterprise license. Individual users do not pay fees to create accounts or access features.
If a logistics company fails to pay enterprise license fees per their B2B contract, access for all users within that organization may be suspended.
Only users 18 years of age or older can register for Freightlink, and registration is available only upon invitation. We do not knowingly collect personal information from individuals under the age of 18.
If we discover that data from someone under 18 has been collected, it will be handled in accordance with applicable laws, and guardians will be notified where possible.
Freightlink is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.
Modifications to this policy will be communicated to users via email and through announcements on the platform.
If you have complaints or disputes, please contact us at contact@freightlinktms.com. If the issue cannot be resolved internally, arbitration may be pursued as a next step.
For any questions regarding this Privacy Policy, please contact:
contact@freightlinktms.comWhile we implement stringent security measures, Freightlink is not liable for indirect damages or unauthorized data access resulting from breaches beyond our reasonable control.
This Privacy Policy shall be governed by the laws of the jurisdiction in which Gulfstream Logistics, Inc. operates. Any disputes arising under this policy shall be resolved in the appropriate courts of that jurisdiction.